Ski school Dorfgastein Holleis: terms

General Terms and Conditions of the Salzburg Ski and Snowboard Schools

1. general

In case of doubt, the German text is binding. Unless expressly agreed otherwise, these General Terms and Conditions apply to all legal transactions and contractual relationships concluded between the Ski & Snowboard Schools in the SalzburgerLand and their customers as contractual partners. The object of the Salzburg Ski & and Snowboard Schools is the operation of snow sports schools in the sense of ski and snowboard schools. This therefore includes the services of providing instruction in the skills and knowledge of snow sports, in particular skiing and snowboarding (both, however, without guarantee of a specific training success), as well as guiding and accompanying snow sports, in particular concerning skiing and snowboarding.

2. reservation, offer, order confirmation, conclusion of contract, online price queries and prices

Reservations for individual and group courses can be made in person on site, via the Internet, by phone or fax.

The offers of the Ski & Snowboard Schools in SalzburgerLand are subject to change.

The written order confirmations of the Ski & Snowboard Schools in SalzburgerLand are exclusively decisive for the acceptance of the reservation and the scope of the service. Verbal or telephone side agreements are only valid with explicit written confirmation by the respective Ski & Snowboard School in the SalzburgerLand.

In the case of on-site bookings (individual and group courses), a contractual relationship is only established when the necessary course card is purchased or handed over. The same applies to bookings made using remote means of communication, in which case the necessary course card is collected from the customer prior to the commencement of service provision. In all cases, the course card will be issued only after full payment of the course fees before the start of the course.

All prices quoted by the Ski & Snowboard Schools in SalzburgerLand are in EURO and, unless otherwise agreed, include the statutory sales tax. Information in price lists is without guarantee. No liability is accepted for any printing errors.

3. terms of payment

If no other written agreements have been made, a deposit of at least 50% of the invoice amount must be paid immediately after receipt of the written order confirmation for contracts concluded via the Internet, fax or other means of remote communication and concerning individual and group courses. This deposit must be received on the account of the respective Ski & Snowboard School three working days before the start of the service provision. The balance must be paid before the start of service provision.

If expressly agreed in writing with the respective Ski & Snowboard School in SalzburgerLand in individual cases, the total amount of the course fee can also be paid in cash directly to the ski instructor or to a person authorized to receive the course fee at the respective Ski & Snowboard School in SalzburgerLand immediately before the start of the service.

For contracts to be concluded at the place of fulfillment, the fee for the service to be provided is to be paid in cash or using customary electronic means of payment before the start of the course at the respective office of the Ski & Snowboard School in the SalzburgerLand.

In case of delayed payment, the Ski & Snowboard Schools in the SalzburgerLand are entitled to claim statutory interest on arrears from the contractual partner.

4. online offers and online bookings

All services provided by the Ski & Snowboard Schools in the SalzburgerLand, which are based on online inquiries and orders using the Internet or other online services, are subject to these terms and conditions.

4.1. Content of the online offer

The Ski & Snowboard School / Ski and Snowboard Rental (hereinafter referred to as the “Author”) assumes no responsibility for the topicality, correctness, completeness or quality of the information provided. Liability claims regarding damage caused by the use of any information provided, including any kind of information which is incomplete or incorrect, will therefore be rejected unless the author can be proven to be at fault.

All offers are subject to change and non-binding. The author expressly reserves the right to change, supplement, delete or temporarily or permanently cease publication of parts of the website or the entire website without prior notice.

4.2. References, links

The author is not responsible for any contents linked or referred to from his pages – unless he has full knowledge of illegal contents and would be able to prevent the visitors of his site from viewing those pages. If any damage occurs by the use of information presented there, only the author of the respective pages might be liable, not the one who has linked to these pages.

The author hereby expressly declares that at the time of linking no illegal content on the linked websites was recognizable and known. The author has no influence whatsoever on the current and future design, content or authorship of the linked or referenced websites. The author hereby expressly dissociates himself from all contents of all linked or connected Internet pages that have been changed after the link or connection was made. This applies to all links and references set within the author’s own website as well as to all third-party entries in guest books, discussion forums, mailing lists, etc. set up by the author.

For illegal, incorrect or incomplete content and in particular for damages resulting from the use or non-use of such information, the provider of the website to which reference was made shall be solely liable, but not the party who merely refers to the respective publication via links.

4.3. Copyright and trademark law

The author endeavors to observe the copyrights of the graphics, sound documents, video sequences and texts used in all publications, to use graphics, sound documents, video sequences and texts created by himself or to use license-free graphics, sound documents, video sequences and texts.

All brand names and trademarks mentioned on the website and, if applicable, protected by third parties, are subject without restriction to the provisions of the applicable brand name and trademark law, the other relevant legal standards and the ownership rights of the respective registered owners. The mere mention of a trademark does not imply that it is not protected by the rights of third parties.

The copyright for any material created by the author is reserved. Any duplication or use of objects such as diagrams, sounds or texts in other electronic or printed publications is not permitted without the author’s agreement.

By accepting the General Terms and Conditions of the Salzburg Ski and Snowboard School, the course participant gives his/her express and irrevocable consent and agreement that within the scope of the ski lessons given and the associated events, photographs may be taken by the Salzburg Ski and Snowboard School and published on the website or Facebook page of the Salzburg Ski and Snowboard School. On the part of the course participant, no rights whatsoever can be derived from this, so that with the acceptance of the GTC of the Salzburg Ski and Snowboard School, this is expressly waived.

5. general conditions of participation

The contract partner has to inform the Ski & Snowboard Schools in SalzburgerLand truthfully and comprehensively about his skills and experience in the various snow sports, especially in skiing and snowboarding at the beginning of the course. He/she must independently provide and pay for equipment appropriate to the state of the art of snow sports, in particular skiing and snowboarding, and appropriate to the external conditions. Likewise, he has to inform the Ski & Snowboard School in the SalzburgerLand about his state of health and any ailments that may affect the practice of snow sports or may become acute during the practice of this sport.

Before the start of the lessons, the contract partner must independently arrange for the appropriate technical inspection of the equipment, in particular the ski and snowboard equipment and bindings by a specialist company. The respective Ski & Snowboard School shall not be liable in any case for damages of any kind incurred by the contractual partner due to a non-professional or insufficiently performed inspection, adjustment or maintenance of its equipment. Each contracting party is responsible for the technical safety and freedom from defects of its equipment and shall be liable for any resulting damage. In particular, the Ski & Snowboard School may prohibit the contracting partner from participating in the course with technical equipment that endangers safety or is defective until the contracting partner has arranged for the defect to be remedied, without the contracting partner being entitled to a reduction in the fee for missed lessons.

The grouping as well as classification according to the ability of the contract partner at the courses is done by the Ski & Snowboard Schools in the SalzburgerLand. Should it be necessary to downgrade a participant, the contract partner must comply with this decision. Otherwise, the respective Ski & Snowboard School in the SalzburgerLand is entitled to terminate the contract immediately, without the contracting partner behaving contrary to the contract being entitled to reclaim the payment made.

Instructions of the Ski & Snowboard Schools in SalzburgerLand have to be strictly and exactly followed and adhered to by the contract partner. The disregard of instructions and admonitions entitles the Ski & Snowboard Schools in the SalzburgerLand to immediately terminate the contract. Furthermore, any impairment of the contract partner by alcohol and/or drugs entitles the Ski & Snowboard School to terminate the contract immediately. In all these cases, the Contractual Partner shall not be entitled to a refund of the remuneration paid.
If the number of group members for group courses decreases to less than four people, the Ski & Snowboard Schools in SalzburgerLand reserve the right to combine groups or reduce the lessons accordingly.

There is the possibility of a repeated ski instructor change because of the flexible organization. Private and group courses take place in all weather conditions. The course ticket is not transferable!

6. liability provisions

The contractual partner of the Ski & Snowboard Schools in SalzburgerLand is strongly recommended to take out health, accident, liability and foreign health insurance. The Ski & Snowboard Schools in the SalzburgerLand are liable according to the legal regulations exclusively for damages which are related to the activity of the Ski & Snowboard Schools in the SalzburgerLand and which were caused intentionally or by gross negligence. Corresponding liability insurances on the part of the Ski & Snowboard Schools in SalzburgerLand exist. Furthermore, the respective Ski & Snowboard School is in no case liable if the contractual partner injures himself physically, suffers damages or causes damages of any kind in disregard of the instructions, the FIS slope rules, other legal orders or provisions of these terms and conditions.

7. complaints

Any complaints and grievances are to be made known by the contractual partner to the respective office of the Ski & Snowboard School in the SalzburgerLand immediately on site, in order to enable a quick remedy and to continue the provision of the service. If the Contractual Partner does not exercise its right to complain without delay, in any case not until the end of the service provision, any claims for a reduction of the remuneration can also no longer be considered. Other claims against the Ski & Snowboard Schools in the SalzburgerLand must be asserted and substantiated in writing no later than four weeks after the cause of the claim arose or became known.

8. resignation

For private and group courses, a withdrawal from the contract is possible at the latest 24 hours before the start of the course without incurring a cancellation fee. If, on the other hand, the cancellation is made at a later date, the Ski & Snowboard School in the SalzburgerLand is entitled to charge 50% of the agreed rate as a cancellation fee. In case of a free cancellation, a handling fee of up to 5% may apply depending on the payment method.

In case of accident or illness of the course participant, pro rata costs will be reimbursed upon presentation of a medical certificate from a local doctor. Only unused days (difference amount) will be refunded. The amount to be refunded will be recalculated based on the actual services provided for that period. This will reduce the total amount, but may increase the daily rates. In the case of a pro-rated refund, a processing fee of up to 5% may be charged depending on the method of payment.
In case of no-show at the agreed course date or withdrawal during an ongoing service, no refund will be made.
In case of course cancellations due to weather conditions (force majeure) the paid fee will not be refunded by the Ski & Snowboard Schools in the SalzburgerLand.
The course fee does not include the cost of using the lifts. All costs for the use of all lifts are borne by the course participant as the contractual partner. The Ski & Snowboard School will not provide compensation for lesson times lost due to cable car and lift system failures.

9. payment

Credit card payments in favor of the Ski School will be collected by TREKKSOFT AG, Hauptstrasse 15, 3800 Matten, Switzerland (“TREKKSOFT”). TREKKSOFT will appear as TREKKSOFT TOUR BOOKING on your credit card statement. The domain where you enter and process your payment is owned and operated by TREKKSOFT. Please email for all inquiries regarding your credit card payments and chargebacks.

10. safety

The course participants are expressly informed that according to the Salzburger Landessportgesetz 1988, LGBl Nr. 98/1987, children and young people up to the age of 15 are obliged to use a ski or snowboard helmet in accordance with ÖNORM EN 1077:2007 when practicing alpine skiing and snowboarding. In addition, course participants must acquire knowledge of the content and application of the current FIS piste rules and comply with them.

11. rental and reservation of ski and snowboard equipment

Each renter is responsible for proper return of the equipment up to the retail value of the rented product.

The lessor is entitled to demand security in the form of a document (passport, ID card, driver’s license) or even a deposit. The deposit of a security shall not be considered as a possible purchase price for the equipment parts.

12 Jurisdiction, Place of Performance, Choice of Law

The place of performance is the location of the central branch of the Ski & Snowboard School / Ski Rental Shop. For all legal disputes arising from the contractual relationship, the court at the seat of the central branch of the Ski & Snowboard School / Ski Rental shall have jurisdiction locally and factually. Austrian law shall apply. The contract language is German.

13. legal effect

Should individual provisions of these General Terms and Conditions be or become invalid, this shall not affect the validity of the remaining provisions or the entire legal transaction. The invalid provision shall be replaced by a provision that comes closest to the invalid provision in economic terms. Changes to these General Terms and Conditions must be made in writing.


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