Skischule dorfgastein FAQs

You ask, we answer!

Your winter sport course at our ski school in Gastein can begin soon. You probably have a few questions about the programme for our group and individual lessons. We’re here to help you! We’ve compiled answers to the most important questions for the Skischule Holleis in Dorfgastein for you here. You can’t find your individual question here? Write to us and we’ll get back to you shortly!

General questions

Where is the ski school office of the Skischule Dorfgastein located?

Our ski school office in Dorfgastein is situated at the valley station of the cable car in the red main building - next to the ski ticket counters.

When are participants assigned to groups?

All course participants meet at our meeting points from 9.00 am. At 9.30 am the groups will be assigned based on ability level and age.

Is the ski pass included in the ski school fees?

Ski tickets are not included in our ski school rates! Lift tickets are available in our online shop or you can buy the required ski pass on site at our ski school office or separately at the ski ticket counters next door. You can find detailed prices for day and multi-day tickets here.

Do beginners need a ski pass?

Everyone booking a course at our ski school in Dorfgastein needs a ski pass to use the public practice lift at the base station of the cable car. To learn the basics beginners can use our company-owned beginner area at the valley station with 3 conveyor belts, ski carousel and training grounds free of charge. That’s why newcomers don’t have to buy a ski ticket for the first day. After the first day our instructors will advise you which ticket type is the most suitable for you. Special beginner tickets for the public practice lift are available at our online shop,ski school office or ski ticket counters.

Is the equipment included in the ski school rates?

You can rent the suitable ski or snowboard equipment online on our website or on site at our rental partner Sport Knauseder in Dorfgastein. The sports shop is situated next to our ski school office at the valley station of the cable car in Dorfgastein.

Do you have instructors who teach in foreign languages?

All our ski instructors speak German and English. We also have instructors who speak Dutch, Czech, Slovak, Hungarian, Russian, Spanish, Danish, Swedish, Italian and French. For further languages, please contact us. When booking group courses, we cannot guarantee ski instructors with specific language skills. Obviously, we try our very best to fulfil your wishes. This is certainly possible when booking private lessons.

Can course fees be reimbursed?

Course fees are only reimbursed in the event of illness or injury. A doctor’s note is required.

How many people are there in a group?

Because groups are assigned based on ability and age, we don’t know in advance exactly how many people will be in a single group. The minimum number for a group course is 4 participants. The maximum number varies between 7 in our snowboard & adult classes, and 7 to 9 at our children’s ski school.

Do you offer half-day courses?

We offer half-day courses for all ages and ability levels. But for beginners and slightly andvnced we advise to book a full-day group course.

How many people are needed to make up a group?

Group lessons are hold with a minimum number of 4 participants of the same ability level. If a group has less than 4 participants, the ski school reserves the right to merge 2 groups or to shorten the course duration.

Do we have to book the whole 6/4-day course, or is it possible to join a shorter course?

The group programmes are designed for weeklong participation with ski race, ski safaris and other highlights such as the freeride & freestyle day at the end of the week. It makes sense to take part in all the activities for 6, 5 or at least 4 days! But of course you can also book fewer days.

Is it impossible for both parents and children to take part in a ski or snowboard course at the same time?

Not at all! The adult classes of the Skischule Dorfgastein Holleis deliberately begin 15 minutes later than the kids’ classes, allowing parents to drop off their children before going to their own classes. Parents should bring their children to the assembly point by 9.00 am. Adults are assigned to their groups from 9.15 am. Your children are supervised by our ski instructors until you pick them up again.

How do you assign groups?

Most of our guests have been to the Skischule Dorfgastein Holleis before and we can assign them to the right group directly. First-timers are evaluated (orally) and then assigned to groups according to ability level, age and language. You are free to change groups should your level not be suitable.

Can i rent the equipment via the ski school or do you have a partner?

Our partner for winter sports equipment and ski rental is the Sport Shop Knauseder. The shop is situated close to our ski school office. For detailed information, visit the Sport Knauseder website.

What is the correct length for my skis?

Please contact our rental partner Sport Knauseder on site or via e-mail concerning the right ski and snowboard equipment for your ski holiday in Gastein.

If i don’t like the course i started, can i switch to another? (for example from a snowboard to a ski course)

This is usually not a problem! Please inform our team at the ski school office at least one day in advance so that we can rebook the course.

Is it possible to start a course during the week?

Groups are generally assigned on Sunday and Monday. A course entry on other days can be arranged on request. Participants of our Mini Club and advanced children can enter a consisting group course on every day of the week.

Is it possible to reserve a group course with a specific instructor?

This is usually not a problem, but please inform us as soon as possible by phone, e-mail or when making your online booking. Please note, that for group courses we cannot guarantee that your desired instructor will be available. We will try our very best.

Do i have to make a reservation in advance for group courses?

We generally have enough space in our group courses. Especially in the main holidays (Christmas, February, Carnival, Easter), we recommend to make an early online booking for your group or private lessons. Booking in advance via our website also ensures you a binding reservation and speeds up the registration process at the ski school office.

Do I have to attend my course on consecutive days?

Classes should be taken consecutively, because your group will learn new things every day. Should you skip days, you might have to change the class. Please consult your ski instructor.

Is it possible to book just a single day of a course?

Yes, it is possible to book only one day in a group, though we always recommend at least three days. The course programme is developed for a week and our participants usually need a day or two to refresh their skills from the previous year. For beginners we highly recommend a 4- or at least 3-day course. This time is needed to learn the basic skills for the blue slopes on the mountain.

Children's lessons

Where is the Gasti-Snowpark in Dorfgastein located?

Our company-owned kids park is situated at the base station of the cable car next to our ski kindergarten and ski school office.

Is my child a biginner or already advanced?

Anyone who has never skied before or who hasn’t yet mastered the basics of turning in the snow-plough position is classified as a beginner.

From what age is a ski pass required?

For the public practice lift at the valley station and the entire ski resort Dorfgastein-Großarltal is for all ages a ski ticket required. Lift tickets for the whole ski resort and special beginner tickets for the practice lift are available in our online shop or you can buy the required ski pass on site at our ski school office or separately at the ski ticket counters. For further information about the age groups and ski ticket prices please klick here.

Is it possible to book a test day for my children?

To try out a group course at our children's ski school you can first book a trial day for your children. If you decide to book more days, you only pay the price difference between the test day and multi-day course.

Do you offer half-day courses for children?

It is possible to book only a half-day course for children. For beginners we would recommend to join a group course for the entire day. Please note that if there is a clear difference in ability compared to the rest of the group, your child may be asked to join a lower group.

Can our children stay together in the same group?

Children are primarily assigned to groups at our ski school based on ability, age and language. If your children or their friends have roughly the same skiing ability, please let us know before the group assignment and we’ll do our best to keep them together. However, if the skiing levels differ too much, the child with more advanced skills must show consideration for the one with a lower ability level.

Are the course rates refunded if the children do not like it?

Generally, refunds are only possible due to illness or injury (with a doctor’s note). But we do have a wide variety of offers (test day, extension, try-out lesson, etc.) that reduce the “risks” for you. Should something go wrong after all, the used services are billed and for the remaining amount we provide a cridt voucher for the next year.

What is the minimum age for children to attend a ski course?

From 3 years of age. For three-year-olds we offer all-day or half-day courses at our Mini Club with or without lunchtime care (incl. lunch and beverages). For kids and teens older than 4 years we also offer all-day or half-day courses with or without lunchtime care. For children we recommend a minimum age of 8 years to join a group course at our snowboard school. On request younger children are also welcome to do a trial day with a private snowboard teacher.

Does my child need a helmet?

In Austria children up to the age of 15 are required by law to wear a helmet on the slopes. You can borrow a ski helmet for the course duration at our ski school office free of charge.

When does the children's ski race take place?

Each Thursday. In high season periods, depending on arrival and departure of our guests, the ski races can also take place on Fridays.

When does the award ceremony for the children's ski race take place?

At 3.00 pm on the day of the ski race on our show stage at the children's assembly point next to the ski kindergarten.

Is lunch included?

No, lunch is not included in our ski school fees. The charge for our all-day programme incl. lunch and beverages from 9.30 am till 3.00 pm is € 12 per day. For half-day courses it is also possible to book lunchtime care with lunch and beverages from 11.30 am to 12.30 pm for € 12 per day.

Is it possible to book lunchtime care just for single days?

Yes, due to organisational reasons we kindly ask you to purchase lunch and beverages one day in advance (or at the very latest in the morning before our classes begin) at our ski school office.

Where is lunch served?

Depending on the ability level and age of the children lunch will be served at our ski kindergarten at the base station, in our  VIP dining rooms at the half-way station or at various restaurants on the mountain.

Can I watch the children's skiing lessons?

Parents can watch the skiing lessons, but the lessons should not be disturbed. In most cases it is better for the children, if the parents are not in the immediate vicinity of the practice area.

What’s the difference between a test day and a regular course?

The difference is that our test day costs less than the regular course. If everything works and your child decides to extend the course you only pay the price difference between the test day and multi-day course.

Adults & private courses

Am I a biginner or an advanced skier?

Anyone who has never skied before or who hasn’t yet mastered the basics of turning in the snow-plough position is classified as a beginner.

When do adult courses begin?

Our group courses for adults start on Sunday and Monday. A course entry on other days can be arranged on request.

How far in advance do we need to book a private instructor?

As soon as possible, but at least one day in advance. Should you, for some reason, not have booked your private instructor earlier, you are always welcome to ask if someone else is available. You can make your private booking personally at our ski school office, by phone, e-mail or  online on our website.

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