Covid-19 Update of the skischule dorfgastein holleis
Important news about the current coronavirus situation in Gastein
The Skischule Dorfgastein Holleis will do everything possible in the coming season to guarantee the highest possible level of safety for our guests and staff. If you have any questions concerning our ski school offers or the current corona safety measures in Gastein pleaese don't hesitate to contact our team by phone or e-mail. We try to answer your questions as soon as possible.
We want you to feel completely confident as you make your ski vacation plans in Dorfgastein. For this reason our ski school in Dorfgastein will offer a very special service focused on winter 2020/21.
If your journey or stay in Gastein is not possible due to unexpected coronavirus restrictions, we offer a last minute cancellation free of charge. Any deposits you have already made will be refunded or credited towards a future private or group course in the form of a voucher.
This carefree booking option is valid for the whole winter season 2020/21. This means that you will not encounter any additional costs in the eventuality that Covid-19 developments lead to further restrictions that might prevent your ski vacation in Gastein.
Covid-19 safety measures 2020/21
This year, in addition to the usual activities, we are paying special attention to the development of a corona prevention concept. This concept, which is specially adapted to our ski school, will meet the minimum requirements of the authorities in every single aspect and in some areas even exceed them, because we want to protect our guests and employees from infection in the best possible way.
Due to the constantly changing situation and the resulting permanent changes in official measures, we must and will also adapt our Covid-19 safety precautions to the respective situation. We will work with our employees to protect the health of our guests and to take all the necessary measures.
We are doing our best to meet all the prescribed, official requirements and continue with all local partners (lift company, restaurants, sport shops, etc.) our ongoing collaboration. For the safety of all of us, Covid Safety-Monitors staff-members are permanently present on the site of the Skischule Dorfgastein Holleis.
With considerate and responsible cooperation, we look forward to the winter season 2020/21. Below we have summarised all details of our Covid-19 safety cencept. Last update on 29.09.2020
Free 24 h cancellation
As in the past, we offer our customers generous cancellation conditions:
All courses booked online can be cancelled without a cancellation fee up to 24 hours before the course starts without giving a reason. So you can book your desired course in advance without hesitation and cancel it on short notice if you have any health concerns. A free cancellation due to unexpected Covid-19 regulations is on arrangement at any time possible.
All of our ski school offers are bookable online. In order to minimise social contacts, we would recommend to book your desired group or private lessons comfortably from home via our online shop, so you can avoid waiting times and large group gatherings at our ski school office. On the other hand all required data for a possible contact tracing (of course, taking into account the GDPR) are available. Print your online ticket at home and come directly to our meeting point. On demand we will prepare your course tickets, ski helmets and safety vests in our office to reduce waiting times.
In our ski school in Dorfgastein all guests are given the opportunity to pre-book course cards online. The „early check-in“ enables our guests to start right after they arrive in Dorfgastein as they will have received detailed information in which group (which ski instructor) they are assigned and at what time they should be present at the meeting point.
As most of our activities take place outdoors, we can assume that the risk of infection is lower than when staying in a closed area. Nevertheless, we have to take responsibility for both our employees and guests and can not give any guarantees.
We make sure that the appropriate distance of 1 meter is always observed and minimise all personal contacts. In situations in which this is not possible (e.g. during the group classification on the first day and in the cable car gondola) mouth-nose protection must be worn. By voluntarily using a mask, it can significantly reduce the risk of infection. Additionally, a large part of our guest contacts take place outdoors and not in confined spaces or closed rooms. We kindly ask you to show respect to others and take personal responsibility.
Mouth-nose protection & hand disinfection
Our employees and guests are all equipped with mouth-nose protection and this is of course worn depending on the applicable regulation (e.g. during the group classification at the meeting point, in the cable car gondolas or public transport).
In all indoor areas of the Skischule Dorfgastein we ask our guests, from the age of 6 years, to wear a mouth-nose protection. We also expect obligatory hand disinfection when entering and leaving our indoor areas. This is in particular necessary for our ski school office, ski kindergarten at the valley station and dining rooms at the half-way station.
During the ski lessons a mouth-nose protection must be worn, if the minimum distance of 1 meter can not be upheld, e.g. for absolutely necessary assistance during snow sports lessons or for assistance after falls.
You can also use a balaclava, face mask, bandana, scarf or buff as mouth-nose protection. But please make shure that your mouth and nose are covered. Of course our guests can buy a functional and trendy face mask (bandana/scarf) at our ski school office.
Customer contact with our office staff
To protect our guests and employees our sales office will take appropriate precautions and use contactless payments. All of our services (private & group lessons, ski rental and lift tickets) can already easily be booked online on our website.
Our staff at the ski school office will wear a mouth-nose protection or face visor. We also ask our guests to wear a face mask when entering our office. All our reception desks are equipped with glass protection panels. In the entrance area of our ski school office, guests will be informed about our services and current Covid-19 regulations via digital info displays.
Classification without a domo run
Our proven classification system is a further step in the direction of safety, since a “demo” or “trial” run is no
longer necessary on the first day and long standing and waiting times on the practice slope are avoided. We would recommend to book all courses via our Online Shop in order to minimise contact and to avoid queues in and in front of our ski school office.
You can determine your children’s skiing ability with the help of our classification videos by clicking on the symbol with the question mark and then (preferably together with your children) watching the videos of the various levels. Choose the right course for you or the respective child, then you can easily book it online. Our meeting points are clearly marked and separated from each other by generous distances.
Seperation of meeting points
Our meeting places will be chosen to be as spacious as possible. In addition our course schedules will be planned as far as possible in advance to avoid large group gatherings.
Staggered course start
For our private lessons the start of the course is already staggered. This staggering of the start times will also be implemented for our group lessons to reduce the number of people at the assembly point. So we can flexibly adapt the starting times of individual ability level groups to the respective situation and announce them in a timely manner.
Reduced group size
To make it easier to enable a minumum distance of 1 meter, the group size is kept as small as possible. Also the group composition made at the beginning should not be changed during the week. We will try to be as flexible as possible especially during busy holiday weeks, so that all guests can participate in our group courses. Nevertheless, we strongly advise you to make an early online booking.
In our Gasti-Snowpark children are taught from infancy - here in some cases the minimum distance of 1 meter is not always possible. For this reason our snow sports instructors will wear a functional face mask suitable for winter sports in order to be able to apply a protective measure as quickly as possible. Furthermore we have in our kids park enough space available to provide the required distance between our ski school children, guests and ski instructors. Our company-owned kids park is centrally located at the base station of the cable car and can be easily reached by foot from the surrounding car parks, without the need for shuttle buses, gondolas or chair-lifts.
In our company-owned ski kindergarten at the valley station and in our VIP dining rooms at the half-way station we have enough space available to ensure the necessary safety distance during the lunch break. Due to limited capacity in the high season we would recommend to book lunch and midday care early in advance via our online shop. During the lunch break our ski teachers will wear a mouth-nose protection or face visor. The entrance to our dining areas is only allowed for ski school kids and our teachers. Parents should only visit their children in consultation (urgant cases) with the teacher.
When entering public restaurants up to the reserved table and also when leaving the table, the guests have to wear a face mask and a minimum distance of 1 metre must be maintained from all other people who do not live in the same household or who do not belong to the same visitor group. No face masks are required at the tables themselves. At one table there are only visitor groups with a maximum of 10 people allowed. Of course we will comply with the applicable regulations conscientiously.
Ski race & price giving ceremony
Our guest ski reaces will take place as usual every week without any restrictions. The starting intervals will be optimised to avoid queues and large group gatherings at the start and finish area. All award ceremonies will take place outdoors for each respective group.
Our popular animation programme for kids will take place only outdoors. But we will give our very best to enternain your children as much as possible during individual breaks.
Transport in the kids shuttle
Just like in public transportation we will ensure that children and ski instructors wear a mouth-nose protection in our Gasti-Express.
Cable cars & ski lifts
All cable cars are public forms of transport and are subject to the regulations of the lift companies. Our instructors and course participants will wear a mouth-nose protection or bandana/scarf on all lifts (gondolas, chairlifts).
Guests with symptoms of illness
We ask for your understandig that guests with symptoms of illness can not participate in our ski school offers. Only with personal responsibility we can protect each other.
Isolation upon occurrence of symptoms
If symptoms occur in children participating in our ski courses, they will immediately be separated from the rest of the group. Parents must ensure that they can be contacted at all times, so that they can pick up their child as quickly as possible.
Our ski school equipment, aids, toys, etc. are disinfected and cleaned several times a day.
Training & safety of our staff
We will do everything possible to prevent our staff from illness. All employees of our ski school in Dorfgastein are trained and instructed in corona safety measures according to uniform guidelines and regulations. We ensure good accommodation and work conditions and carry out systematic tests whenever there is the slightest suspicion of illness.
Corona tests for employees
All snow sports instructors, who arrive from abroad, must present a negative SARS-COV2 test upon arrival. In addiation we will organise a regular SARS-COV2 screening of our snow sport instructors and staff, who have contact with our guests.
Further information about the Covid-19 safety measures in Gastein
Under the following link you'll find more answers to the most important questions about the newest corona safety precautions and current Covid-19 situation in Gastein. This website is regularly updated.
COVID-19 rules for skiers
Please take care of the following health and protective measures:
5 rules, we all should keep in mind